How To Complain About a Business Through The BBB

By Alley Benton
Updated January 12, 2017
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How To Complain About a Business Through The BBBIf you have a terrible experience with a company and you want to make sure that your grievances are heard, one of the best ways to do this is to file a complaint. Filing a complaint helps other people to see that you were unhappy with the behavior of a particular company, and can also prompt that company to change its ways in order to maintain a better reputation. However, for many people, it can be difficult to understand how to complain about a business in a way that really has an impact.

The best option for filing a complaint is to address the issue with the Better Business Bureau (BBB). The BBB will take complaints that relate to the problems that a customer experienced with the products or services that a particular business provides.

Filing a Complaint Against a Company:

With a little guidance, learning how to complain about a business can be simpler than many people think. After you purchase an item or pay for a service you may find that you experience problems with that purchase. When this happens, it's important to remember that you do have the right to complain. The best way to do this is to follow these steps:

- Begin by gathering any evidence or documents that support your complaint. When figuring out how to complain about a business, many consumers forget that they will need to show contracts, warranties, and sales receipts that show what was expected from the business and why there was a problem with the purchase.

- Contact the seller and attempt to solve the problem. It can be a good idea to make sure that you've done everything you can to try and resolve the problem without help before you contact the BBB. Try writing a complaint letter and ask for help from a customer service representative. You may find that the person you speak to is more than happy to respond to your concerns.

- Contact the BBB: If speaking to the company about your issues doesn't end with your problems being resolved, then your only option will be to submit a complaint to the Better Business Bureau. Everything that you submit through their contact form will be forwarded to the business that you are complaining about within two days. The business will be asked to respond to that complaint within a maximum of 14 working days, and if a response isn't issued, then a second request will be made. The BBB will attempt to resolve the issues that you have with company without resorting to legal action.

What Else to Consider:

Remember, you may also want to contact the appropriate federal agency about your concerns. Although these agencies might not actively resolve your problem, your complaint will help them to investigate fraud. If you believe that the problem you have had with your seller revolves around a potential scam or fraud, then you should always file a complaint with the correct government agency. You may also benefit from contacting the police or relevant authorities if you believe a crime may have been committed.





* Disclaimer:
This site offers information designed for educational purposes only. You should not rely on any information on this site as a substitute for professional medical advice, diagnosis, treatment, or as a substitute for, professional counseling care, advice, diagnosis, or treatment. If you have any concerns or questions about your health, you should always consult with a physician or other health-care professional.