Business Phones And The Different Options: Despite the proliferation of mobile devices, the telephone system is still very much alive. In fact, business phones continue to be important elements of overall operations. Nevertheless, they have changed tremendously as technological developments arise, with many of them now working online to some degree. If you need to pick a solution for your needs, it is important to understand the different options that are available to you.
1.) Hosted PBX or Premise-Based PBX?
Business phones are usually PBX systems, which can be either hosted or premise-based. The latter requires a lot of equipment to be on site, which is quite common in large businesses. Small businesses, on the other hand, prefer hosted systems.
2.) Expensive Does Not Mean Better
One of the key ways in which you can save on business phones is by removing all the expensive hardware. You can choose Bring Your Own Device (BYOD) systems instead, which means staff can just hook up their personal devices to the system. No cables or wires are needed, and no handsets are required either.
3.) They Can Improve Efficiency and Customer Service
When you use the proper systems, you should also be able to access a variety of features that ensure you never miss a message again. This is very important for overall customer service, as people want to know that they are being listened to.
4.) They Make Your Work Environment More Flexible
Because most systems are now online to a certain degree, they promote remote working. Your staff can hook up to the phone system, using their own mobile devices, anywhere with an Internet connection. This means people can work whenever and wherever, enabling remote and flexible working.
How You Can Benefit from PBX Systems:
When you first come across PBX systems, you may feel that they are very confusing, with a lot of technical jargon and instruction manuals that would take you months to real. In reality, PBX systems are very user-friendly. They have been designed with modern users in mind, and it is certainly true that those with a baseline understanding of mobile devices will be able to get the most out of their systems, but they can actually be used by anyone. In fact, system providers can even configure telephones so that they are completely fit for purpose, meaning all you have to do is know how to punch in numbers and press dial. Setting up these types of systems is very quick and easy to do. There are no cables or wires to deal with, so that is another thing you don’t have to worry about.
The key factor to remember that installing a PBX system for your business will lead to more efficiency and more savings. This, in turn, means that your employees can become far more productive, helping them to actually focus on the work that they were hired to do. While it may take you a little time to research the available options, that will be time well-spent because of all the benefits it will bring you in the long run.